All webinars offered are 30 or 60 minutes, specific details including content and pricing can be found when you visit each webinar via the events calendar.

Date
Webinar Title
Delivered By
Target Audience
03 April
Sales Leadership Success for 2017
MCA*
Sales
25 April
Developing Your Customer Service Philosophy & Platform
MCA*
Customer Service & Operations
02 May
E-Learning Courses for Sales and Service
MCA*
All IACC Members
05 May
Up-Selling Skills Throughout the Conference Venue, Resort or Hotel That Will Improve Guest Satisfaction
MCA*
Customer Service & Operations
13 June
How to Negotiate When Dealing With 3rd Parties
MCA*
Sales
28 June
IACC - Global Staff Exchange
IACC
All IACC Members
11 July
How to Re-Book Business Immediately After a Meeting While On Site
MCA*
Sales, Customer Service & Operations
12 September
Finding New Business within Key Accounts
MCA*
Sales
19 October
Daily ‘Huddles’ That Improve Guest Services
MCA*
Customer Service & Operations
07 November
Professionally Turning Definite Business Over To Conference Planning
MCA*
Sales
29 November
Conference Commitments – Differentiation Dial Down
MCA*
Sales

* Master Connection Associates (MCA)